These terms and conditions apply from January 1, 2021 to December 31, 2021 for internacional plans, products and services established on our tallmobile┬« platforms.
- General conditions;
- Products and services;
- Shipments of the SIM card or chip;
- Registration, inquiries and forms of payment at tallmobile.com;
- Protection of your information.
1.1. Fair use policy of the service
As of January 1, 2021, tallmobile┬« It only provides the intermediary service where its scope is to allow the promotion, marketing, distribution and sale of internet services, data and messages only at an international level; that is, for use outside of Colombia, through its portals tallmobile.com, tallmobile app (for Android), among others. tallmobile┬« distributes the services of manufacturing companies, electronic product wholesale companies, as well as companies that provide communications services (unlimited calls, texts and data) depending on the type of plan offered on our site tallmobile.com or in our Android applications, among others. These communications services are provided internationally (the services are not provided, nor is there coverage in Colombia). The tallmobile┬« brand, makes a link with its distributor in the United States with the following guarantees:
- The service is provided only internationally, not for Colombia.
- All plans and services operate internationally in and from the United States and Puerto Rico. In the territory of Colombia there is NO coverage.
- Lycamobile is the company that provides and is responsible for the service in and from the United States and Puerto Rico.
- The cards or sim card or chip that are delivered to the traveling consumer are for the acquisition of the service, they have NO cost; they are simply the means for the use of the service by the consumer to enjoy the internet service (data), calls and messages at an international level (for example, coverage throughout the United States of America).
- These cards or sim card or chip are not adulterated or modified in their presentation, design and physical and / or technical structure; Likewise, in an ethical, responsible and professional manner, it is delivered to the consumer so that the latter can install it on their mobile equipment to enjoy the service outside of Colombia.
- The cards or sim card or chip can be from several operators and/or from different brands, which provide this communication service internationally (unlimited calls, texts and data) depending on the type of plan offered on our portal tallmobile.com or in our Android applications, among others.
- The cards or sim card or chip can be of different colors, everything depends on the color or design established by the operators and/or different brands, which provide this communication service internationally (unlimited calls, texts and data) depending on the type of plan offered on the tallmobile.com portal or in our Android applications, among others. Based on the above, the colors that are used or are used to identify each of the plans on our page www.tallmobile.com and on our different platforms, do not correspond to the color or design that is delivered to the consumer and/or client.
- The plans and/or services offered on our site tallmobile.com and on our different platforms such as Android among others; correspond to 100% of the service and benefits that the consumer and/or client acquires internationally after activating the sim card or chip on the day of your trip (indicated date and requirement to make the purchase), as well as the prices are adjusted 100% to the service that is presented internationally, for which the value is given in US dollars and is settled at the representative rate of the day in Colombia when making the purchase and/or recharge.
- All services and plans have a duration of 30 calendar days.
- Compatibility: Type of network required 4G y 5G on your mobile. (Watch check mobile phone compatibility - LycamobileÔäó).
All the tallmobile┬« offer on its portals has taxes included. (when applicable)
1.3. Use of services
- By acquiring our products (SIM cards) and/or services (SIM cards), the BUYER complies with the Lycamobile terms and conditions, indicated in the portal https://www.lycamobile.us/en/termscondition/.
- By purchasing our products (SIM cards) and / or services (SIM cards), the BUYER complies with the Lycamobile terms and conditions of use, indicated or indicated in the portal https://tallmobile.com/es/content/3-terminos-y-condiciones-de-uso.
1.3.1. Activation -plans and virtual recharges-
The plans will be activated on the date registered at the time of purchase "travel date/ virtual recharge date", unless the client expressly indicates his desire to change or modify said date, when making the purchase or in advance no less twelve (12) hours before the date registered in "Travel date/ Virtual recharge date". Said change or modification of date; the client must inform to tallmobile┬« through our communication channels: WhatsApp 350-493.39.39 and/or email@example.com.
1.3.2. Offer validity
- Prices (they are given in dollars and are settled at the representative rate of the day the purchase is made).
- The configurations of the Products and basic Rates will be valid until December 31, 2021. However, in the event of an increase in rates or taxes, or any other eventuality external to tallmobile┬«, we may make adjustments to them.
- tallmobile┬« reserves the right to make price changes in the offer, and any change will be applied within 5 days after communicating it.
- We comply with the terms and conditions of Lycamobile, service provider company: Lycamobile' Terms and Conditions or Lycamobile United States.
1.3.3. SIM Card deactivation
- The SIM Card is used by inserting it into a compatible GSM Device. When the SIM Card has been inserted and you have registered or activated your Account, you will have access to, and be able to use, the Services.
- Associated with your SIM Card is the PIN code (personal identification number) and the PUK code (personal unlocking key). The PIN and PUK codes must never be kept together. You will take every necessary precaution to preserve the secrecy of your PIN and PUK codes. You will be liable for any fraudulent or improper use of your SIM Card or Account that results from the intentional or accidental disclosure of your PIN or PUK code or the transfer of your SIM Card to another person.
- Lycamobile will only replace a SIM Card when it is found to be defective by reason of faulty workmanship or design. Lycamobile may charge you for a replacement SIM Card if Lycamobile reasonably believes that you are responsible for the loss or damage of your original SIM Card or if someone has stolen your original SIM Card. It is your responsibility to promptly inform Lycamobile of any loss, damage or theft to your SIM Card, or any fraudulent or improper use of your SIM Card.
- If you do not use your SIM Card to make a voice call, send a message, send/receive data, or purchase a top-up using the Top-Up Services for a period of sixty (60) days from the date you registered or activated your Account or your last use of the Services (whichever is later), your SIM Card will be deactivated. Lycamobile will contact you by SMS or e-mail advising you of the pending deactivation prior to expiration of the sixty (60) days period of non-use.
- If you make a voice call, send a message or data, or purchase a top-up using the Top-Up Services after receipt of the non-use notice stated above but before sixty (60) days from the date you registered or activated your Account or your last use of the Services (whichever is later), your SIM Card will remain active. Any previous credit balance in your Account will remain available for you to use, and you will be able to access and use the Services.
- If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.
1.3.4. Validity of each of the plans
For the international communications service, all the plans that we offer you on our site tallmobile.com and on our Android platforms, among others, are 30 calendar days in accordance with the guidelines and policies defined by the company providing the Lycamobile service https://www.lycamobile.us/en/termscondition/; with the possibility of making virtual recharges on our website tallmobile.com and/or platforms, as well as in any LycamobileÔäó store (in the United States and Puerto Rico), and being able to continue enjoying your plan for equal periods of 30 calendar days.
1.3.5. Minimum age to enter the portal and buy services
To purchase our products and services, you must be over 18 years of age in accordance with those established by law.
tallmobile┬«, that is, we, for the international communication service (calls, text and data) act as a means of intermediary, that is, we are NOT responsible for the operation of the communication service in the country where the service is provided (the BUYER arrives in a country and adjusts to the norms, culture, policy, conditions, rules, changes, language, etc. of the international communications service). The BUYER agrees that the use of the services is at its own risk. The services, including unlimited calls, texts and data are for a period of 30 calendar days from the date the service is activated. Without limiting the foregoing, tallmobile┬« does not declare, guarantee or assume any responsibility for functionalities or content, services that are not available or do not work as intended. In no event will tallmobile┬«, its developers, suppliers, allies, or affiliates, and each of their respective investors, employees, and suppliers, including content distributors and licensors (collectively, the "tallmobile┬« parties"), will be liable for direct, indirect, punitive, incidental, special, consequential or other damages, including loss of earnings, resulting or in any way related to the use of tallmobile┬« service, whether or not they are supported by contractual, extra-contractual, objective liability or other bases, even if the tallmobile┬« parties have been informed of the possibility of such damages.
tallmobile┬« through its portals offers a type of product: the distribution of products and services of different brands, manufacturers, service providers and, we adjust to the policies and guidelines defined by each of them. tallmobile┬« reserves the right to modify prices of services and products in the different sales channels, as well as to distribute the brands and/or products that it considers, based on the fact that they are serious brands, responsible, without legal problems and with high standards of quality and service in front of our clients.
The communication services "Calls, Texts and Data" is a service provided by an international third party for example lycamobileÔäó https://www.lycamobile.us/en/, https://www.lycamobile.us/en/termscondition/. As it is an international service, tallmobile┬« is not responsible for the service provided by lycamobileÔäó communication, warranty, coverage, service and technological situations with your service and in accordance with the provisions of the service provider company, among others. Please review the section "Third party applications and limitation of liability". We invite you to consult the terms and conditions of each country, for which, the link is left below so that you as a BUYER can consult it and adjust to the policies and conditions established in each country.
- Reino Unido:
Responsibilities: The service is provided in and from the United States to more than 75 countries and terms and conditions apply by the company providing the service, in our case it is Lycamobile. If you require, you need to request or request support for technical problems, connectivity "calls, text, unlimited or limited data" about the service provided, brand, everything concerning legal or juridical matters, among others, please contact directly with the company responsible and sole for providing the service https://www.lycamobile.com/contactus, as well as with the retailer support (973)2868970 in the United States, and from (being in) the United States you can contact LycamobileÔäó, dialing from your mobile:
For all the above, tallmobile┬« as well as https://tallmobile.com is not responsible from any point of view for the provision of the service, connectivity, operation, guarantees, assistance, support, brand, legal or legal matters, infrastructure or behavior of the services provided by lycamobile┬«. ENGINEERING & SERVICES as well as its brand tallmobile┬« (https://tallmobile.com) among other brands, is solely responsible for providing the marketing and sales service on our online platforms.
tallmobile┬« adheres to law 1480 of 2011 (consumer statute).
We have these promotions in effect for you as a BUYER. tallmobile┬« will not make a refund after the service has been activated or after having properly recharged the international communication service; Remember that promotions are not cumulative with each other, promotions are applied monthly and the value of the promotion is unique and applies for acquiring the services on our platforms, for which they must be registered in advance.
3.1. General Promotions
As of January 1, 2021 and for a limited time (decision subject only to tallmobile┬«), you have the possibility of a 5% offer and/or discount on all plans; This is an exclusive benefit through our platforms tallmobile.com website and application on Android and others.
You must not misuse the services or discounts provided. These are exclusively for the purpose of satisfying personal communication needs, and do not apply to commercialize them for profit, or to use them for illicit purposes. We also do not allow the resale of services, or any type of marketing thereof. If you use false emails or emails generated from automatic email generation pages, with false IDs or used from databases, it will not apply to you (as BUYER) or to them.
The telephone number is assigned as soon as the BUYER reaches his destination (example United States), previously the line is active. With this telephone number the BUYER can recharge from our website tallmobile.com and from our applications.
With his telephone number, the BUYER can recharge from our website tallmobile.com, after activating his line.
What the BUYER is going to read, tells him how we do it and what he should take into account once he makes the purchase of the plan that suits his conditions and needs, from our tallmobile.com web platforms and/or Android applications among others; we must proceed to:
- Give you a card or sim card or chip, which has no cost,
- For the delivery of the sim card or card or chip, we have the following means:
- If it is paid Bogot├í, you can pick it up at the distribution center, whose address is given to you at the time of purchase or you can check it on our page tallmobile.com or through our WhatsApp 3504933939.
- The shipments of the sim card or card or chip depend on the coverage and times stipulated by the logistics operator (they may be 48 hours for Bogot├í or 72 hours for the rest of the country, it applies only to the Colombian national territory). We cannot deliver to PO Boxes so you must enter a valid address. So you can't use fake identity, use your real ID. The cards or sim card or chip will be delivered and distributed by our messaging partner. Once you have signed (you as the BUYER, the porter or the person responsible for receiving the shipment) our transport guide or proof of delivery, the logistics transport operator will not accept claims. That is why we invite you to check very well your sim card or card or chip has arrived in good condition.
- This information and guide will be uploaded to our portal and can be consulted by entering tallmobile.com in the menu, clicking on "My account" and then clicking on "traceability".
In our portal "tallmobile.com" after registering, you will find multiple options that may be useful to you:
- By clicking on "My account", you as a BUYER will be able to find everything related to traceability, my cards, my recharges, my history, my means of payment; information that interests you only, and that can be very useful when making the purchase of international services, all this can be achieved if you have previously registered with your real data.
- By clicking on tallmobile App, the BUYER will be able to find the QR code of our applications, as well as the coverage of the plans (calls, texts and data). Please review the Products and Services section on tallmobile┬«.
- By clicking on "legal", the BUYER will be able to find the privacy policies, as well as all the terms and conditions.
- By clicking on "My cart", you as a BUYER will be able to find the different plans, where the prices are in dollars per unit; so once you find out about the scope of your plan, you can select it in a fast and agile way, and in the same way, you can select the shipping method, where we offer you different alternatives that fit your needs (we have with distribution for Bogot├í Colombia, delivery at "El Dorado" airport or if it is provided, you can pick it up at our distribution center and with this last option you save the value of the shipment). All prices are given in dollars, so the value of the prices is settled according to the representative rate on the day of purchase.
- At the time of registration, your information is confidential and will be stored in our database to be consulted at any time you wish; however, you can delete it without any problem by entering "my account". However, it would hurt us if you left, but if it is your decision -to delete your account- you can do it, with the certainty that the information entered and all your data will be lost and there is no possibility of rescuing or restoring said information. For all the above, tallmobile┬« is not responsible for the loss of this information, stored in our database; For this reason we invite you and we recommend you to place a password that is alphanumeric and with a high degree of difficulty and that only you have knowledge of said password, to avoid that a third party does irreparable damage to you.
- We provide you as a BUYER multiple payment options to make your life easier. We offer you several forms of payment, from the classic face-to-face form; where you go to a distribution center in Bogot├í and buy the plan that suits your needs, or also the modern and most comfortable way, from where you are with your cell phone or a computer, entering through "My account" and then entering "my means of payment".
- We offer you the international recharge service on our tallmobile.com page and/or from your cell phone on our Android platform, among others, where you can make your international recharge easily, quickly and without problems, selecting the plan you want and that is adjust to your foolishness. So that you can continue to enjoy your holidays internationally, visit family or loved ones and/or continue living life as you only know how to do it.
For us it is very important that our clients and users and in general the people who have commercial or other relationships with the company, know how we handle their personal data for which they gave the corresponding authorization and that we have in our records. For this reason and in order to comply with Law 1581 of 2012 and Decree 1377 of 2013 on the protection of personal data, ENGINEERING & SERVICES hereinafter tallmobile, wants to communicate that the information that as a client or user, employee, supplier, distributor or in general as a person, voluntarily supplied at the time of subscription of the services or at the time of registration in our web portal tallmobile.com or in general with the authorizations provided by holders of personal data to tallmobile, they may be used in order to:
- Efficiently communicate tallmobile┬« own information, as well as our parent company and/or business partners, about products, services, offers and/or promotions.
- Inform about new products, services, offers and/or promotions that are related to the services purchased.
- Evaluate the quality of services.
- Carry out, directly or through third parties, marketing, promotion and/or advertising activities, service improvement and technical support.
- Carry out verifications and inquiries of payment habits, identity and authorization of means of payment.
- Inform about changes to our products, services, offers and/or promotions.
- Participate in loyalty programs with benefits.
- Carry out market research on consumer habits.
- Consult and update personal data, in order to keep said information current.
- Transfer and transmit personal data to third parties with commercial links with tallmobile┬«, including internationally in accordance with article 26 of statutory law 1581 of 2012, which is partially regulated by article 24 of decree 1377 of 2013 on protection of personal data.
- The other purposes associated and necessary to fulfill marketing purposes of our goods and services.
- The information provided will remain stored for the maximum term necessary to allow us to comply with the legal and/or contractual obligations under our charge, especially in regulatory, corporate, accounting, contractual, fiscal and tax matters, or to attend to administrative, accounting, fiscal, legal and historical information.
Taking into account the above, we inform our registered users on our website tallmobile.com and our clients, employees, suppliers, distributors and, in general, the owners of personal data, that they have the right to expressly request at any time and in accordance with with the law, the revocation of this authorization on the use of your personal data in the terms established above; So that if they require it, they can write to us through our web portal, in the customer service section or they can call us at any of our service lines, from landlines in Bogot├í 5350728 or WhatsApp 3504933939.
Our users, clients, employees, suppliers, distributors and in general the owners of personal data, can exercise their rights to know, update, rectify and request the suspension of the handling of their personal data in accordance with the law and to know the policy of processing of personal data through the aforementioned channels or on our website.
We want you to have the security that we will take good care of your personal data and we will make good use of it.